Effective Communication for Conflict Resolution
Presentation by Matthew Cole, Ph.D. Psychology Program Director, Lawrence Tech
* Conflict resolution is a process of working through opposing views in order to reach a common goal or mutual purpose.
* To be an effective communicator, we must listen.
-55% of communication is nonverbal.
-38% is in the tone of the voice.
-7% of effective communication is the words.
* Keys to Resolution
-Consider changing how you react to the person
-Check out the facts first
-Act with respect for yourself and others
-Own your feelings –"I" statements
-Focus on solving the problem, not placing blame
-There’s no time like the present
-Change how you react to the person