Financial Aid Counselor
Office of Financial Aid
Posted Tuesday, August 23, 2022
JOB TITLE: Financial Aid Counselor
POSITION NUMBER: OF9998
HIRING SUPERVISOR: Director of Financial Aid
DEPARTMENT: Office of Financial Aid
The Financial Aid Counselor is responsible for various aspects of the financial aid process and enrollment management pertaining to financial aid. A balanced combination of organizational and critical thinking skills combined with customer service is required, as well as excellent attention to detail.
- Interact with students/parents, university staff or other interested parties to assist with and provide courteous, accurate and timely information to requests or inquiries made in person, via email, phone and/or mail.
- Provide counsel and advice students and families regarding the financial aid process for state, federal and private sources, and payment options.
- Responsible for the administration of one or more state/federal/institutional financial aid programs or processes.
- Responsible for occasional evening and weekend work hours for special events ensuring compliance with applicable regulations.
The highest level of personal and professional integrity. Customer service focused, excellent interpersonal, time management, good judgment, and conflict resolution skills. Ability to work with a team and autonomously.
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree preferred and one – three years of financial aid experience, higher education experience or experience in a related detail oriented customer service environment. Experience with Ellucian Banner is strongly preferred.
Lawrence Technological University (LTU) conducts pre-employment screening on initial candidates for all positions, which may include but is not limited to, a criminal background check, verification of academic credentials, license, certifications, and/or verification of work history.
Lawrence Technological University is an Equal Opportunity Employer.