Blackboard Alerts & Issues
Browser Security Settings
Browser security settings may prevent options to upload attachments, open plug-in interfaces, or other similar issues. If this occurs (depending on browser) the following steps should resolve the issues:
- Click File from menu bar. Select Tools, Options, Security (tab)
- On the first option "Warn me when sites try to install add-on", click the Exception box to the right
- In "Allowed sites" add the following addresses blackboard.com; safeassign.com; and my.ltu.edu
- Click Close, click Okay
Additional Firefox exception note (Gmail): If the pop-up blocker in Firefox is enabled, it will prevent the user from being able to add attachments in Gmail.
To resolve, follow the steps below:
- Click File from menu bar. Select Tools, Options, Content tab
- Click Exceptions to the right of Block Pop-Up Windows
- Add https://mail.google.com the the exceptions list
- Click the three bars on the right side of the address menu area
- Select Settings from the list of options then select Advanced Options tab (near bottom)
- Under Privacy select Content Settings, Manage Exceptions
- In Allow box type in blackboard.com; safeassign.con and my.ltu.edu
- Click Done
Issues playing MP3 media files within Blackboard (Firefox)
If you have difficulty playing MP3, MP4 files within Blackboard and are prompted with an error message regarding QuickTime plug-in download, the steps listed below have resolved the issues related to this on the LTU issued laptops.
- First scroll down under the log in option and click on the icon Test My Browser. You will receive a report on what Blackboard finds. You will see a green check mark before the options available. The one you want to focus on is Apple Quick Time plug-in. Blackboard indicates Quick Time is installed but not opening in course ...
- Uninstall Quick Time. Click Windows (8) Start. Use search option and select Uninstall Quick Time. Proceed through the uninstall process
- Restart the computer (the restart option may seem redundant but the process seems to work better when done)
- Open Firefox, go to Apple.com and click ITunes icon. Download ITunes. Select desired options. Open ITunes after install and agree to license
- In Firefox, go to Tools, Options, Security, Exceptions make sure that the following are listed *blackboard.com, and *ltu.edu, *safeassign.com. If not listed , enter in the Allow box and click OK, close browser and restart computer.
After computer restart, log into Blackboard using Firefox
- Select the media file that you originally tried to open. When prompted with Install Plugin and QuickTime, click Manual Install
- On the QuickTime website, select Download, Save File
- Run the downloaded file - Tools, Downloads, and double-click the executable to install
- Log out of Blackboard, close Firefox and restart computer and Blackboard (again)
This has resolved the issue in most cases, if not resolved, please email the Help Desk at email@example.com
PANOPTO / CHROME BROWSER NOTICE!!
In Chrome v42 and newer, Google disables NPAPI plugins by default. Silverlight is a NPAPI plugin that is currently required to use the Panopto Editor, upload media, and view legacy Panopto sessions.
If you have Silverlight installed but see the prompt "To use this, please install Microsoft Silverlight" please follow the below steps to resolve the issue.
How to Enable NPAPI plugins (Silverlight) - Windows only
- Open Chrome, type in the Chrome address bar -- chrome://flags/#enable-npapi
- Click the Enable NPAPI setting.
- Scroll down to the bottom and click "Relaunch Now"
Note: Closing and reopening Chrome is not sufficient, you must click the "Relaunch Now" button.
- Once Chrome relaunches, verify Silverlight is installed by browsing tohttp://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
If you see the message,"Silverlight is not currently installed". Click the "Click to Install" button to install Silverlight.
- Browse back to Panopto and continue as normal
Exports / Imports
Blackboard recently changed the verbiage on course exports emails. Since the email is now handled differently than in the past, it can be a bit misleading when you first encounter it.
If your export email states that
"Export Failed: [COURSEID] could not be completed
The requested operation failed and could not be completed. Contact the System Administrator for more information"
This means there is some error within the export than needs to be reviewed. To review the error:
- Return to the export area of the course within Blackboard
- To the right of the export file, click the down chevron arrow and select "View Detailed Log"
This detailed log will display any warnings or errors that occurred within the course. If you have any questions or concerns about the errors/warning displayed, please send us an email at firstname.lastname@example.org.