eHelp

Welcome to eHelp

eHelp is a one stop source for instructions and documentation to help you navigate the computing environment at Lawrence Tech.

International Calls

Recently our telephone service provide TelNet has implemented an additional security measure when dialing International Numbers to prevent fraudulent calls. After placing the International call using the steps you normally take, you will be prompted by a voice to enter in an 'Account Code.'

For more information, please contact the Help Desk at helpdesk@ltu.edu or call our office at 248.204.2330.

Reset your Campus Password

Click here to reset your Campus/Network password.

LinkedIn Learning

LTU is upgrading from Lynda.com to LinkedIn Learning effective November 8, 2019.
For information about LinkedIn Learning, click here.

Laptop Update

Architecture/Architectural Engineering student registered for summer or fall classes – new laptops will be issued and you may exchange your laptops at the Help Desk. Please save your data prior to visiting the Help Desk.

CoAS/CoBIT undergraduate students registered for summer or fall classes – new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

Transportation Design/Industrial Design students registered for summer or fall classes – new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

All other colleges/majors – information will be posted on ehelp.ltu.edu when images and laptops are available. Students can also email helpdesk@ltu.edu for more information.

Phishing Alerts

Below are phishing attempts. DO NOT REPLY TO THESE MESSAGES and DO NOT CLICK ON ANY LINKS OR DOCUMENTS ATTACHED TO THESE EMAILS

2020

VPN/DUO Two-Factor Authentication Faculty/Staff and Students Accessing Team Shares Only

In our efforts to provide continuing cyber security improvements, LTU has implemented two-factor authentication (2FA) on several different systems for faculty and staff for LTU resources using a service called DUO. DUO is now required for two-factor authentication on many of our proprietary and business critical applications, including VPN, Banner Forms, Argos, Linux machines, connecting to network/share drives, and the list may grow.

eHelp 2019 Phone System Updates

Incorrect Time: The J-129 model phones may show an incorrect time, to fix this please reboot the phone. To reboot the phone, unplug the cable on the outside of the phone and then plug it back in. Rebooting takes about 10 minutes.

Long Distance Calling: Please click here for information regarding long distance calling.
(Long distance access codes no longer require "16" before them to work.)

FAQ: Click here for frequently asked questions regarding the new phone system.

Click here for information regarding the updated phone system.
Click here for the Quick Reference Guide for the Avaya 9608 phones.

eHelp 2019 Updates

Click here for information regarding updates for the Spring 2019 semester.

Contact Information	Spring Hours of Operation
Phone: 248.204.2330 Email: helpdesk@ltu.edu	Monday - Thursday: 8 a.m.–6:30 p.m. Friday: 8 a.m.–4:30 p.m.
	Hours of Operation: 03/09/2020 - 03/13/2020 Monday - Friday: 8 a.m.–4:30 p.m.

Location: C203	Saturday & Sunday: Closed – available by email
Taubman Student Services Center Campus Map	All other times by appointment