eHelp

Welcome to eHelp

eHelp is a one stop source for instructions and documentation to help you navigate the computing environment at Lawrence Tech.

Phishing Alerts

Below are phishing attempts, DO NOT REPLY TO THESE MESSAGES AND DO NOT CLICK ON ANY LINKS OR DOCUMENTS ATTACHED TO THESE EMAILS

VPN/DUO Two-Factor Authentication Faculty/Staff and Students Accessing Team Shares Only

In our efforts to provide continuing cyber security improvements, LTU has implemented two-factor authentication (2FA) on several different systems for faculty and staff for LTU resources using a service called DUO. DUO is now required for two-factor authentication on many of our proprietary and business critical applications, including VPN, Banner Forms, Argos, Linux machines, connecting to network/share drives, and the list may grow.

eHelp 2019 Phone System Updates

Incorrect Time: The J-129 model phones may show an incorrect time, to fix this please reboot the phone. To reboot the phone, unplug the cable on the outside of the phone and then plug it back in. Rebooting takes about 10 minutes.

Long Distance Calling: Please click here for information regarding long distance calling.
Long distance access codes no longer require "16" before them to work.

FAQ: Please click here for frequently asked questions regarding the new phone system.

Please click here for information regarding the updated phone system.
Please click here for the Quick Reference Guide for the Avaya 9608 phones.

eHelp 2019 Updates

Please click here for information regarding updates for the Spring 2019 semester.

Spring 2019 Laptop Reimages and Exchanges

Engineering and Macbook students: All engineering students and faculty (except Architectural Engineering) and students in majors with Macbook Pros (Audio Tech, Graphic Design, Media Comm) should swap out their machine for their new hardware. If students or faculty have not swapped out their laptop for the new machine, they should do so by visiting the Help Desk Monday - Thursday 8am-6pm. Fridays by appointment.

Architecture, Architectural Engineering, A&S, CoBIT - please visit the Help Desk to receive your 2018 image. Back up your data prior to visiting the Help Desk. Data can be stored on external drives or you may utilize your unlimited storage on Google Drive

Contact Information	Spring Hours of Operation
Phone: 248.204.2330 Email: helpdesk@ltu.edu	Monday - Thursday: 8 a.m. – 6:30 p.m. Friday: 8 a.m. – 4:30 p.m
	Spring Break Hours of Operation (03/11/2019 - 03/15/2019)
	Monday - Friday: 8 a.m. – 4:30 p.m.
Location: C203	Saturday & Sunday: Closed. Available by Email.
Taubman Student Services Center Campus Map	All other times by appointment.