Welcome to eHelp

eHelp is a one stop source for instructions and documentation to help you navigate the computing environment at Lawrence Tech.

Phishing Alerts

Below are phishing attempts, DO NOT REPLY TO THESE MESSAGES AND DO NOT CLICK ON ANY LINKS OR DOCUMENTS ATTACHED TO THESE EMAILS.

2018



Security Alerts

eHelp 2018 Phone System Updates

Beginning on Friday, 12/14/18 we will be upgrading LTU's phone system campus wide. Each staff and faculty member with a current phone will have a new phone to use on the morning of Monday, 12/17/18. 
 
To ease in the transition, we will start delivering the phones the week of December 10th. These phones will sit on your desk and not be operational until 12/17/18. On the morning of 12/17 the old phones can be disconnected and the new phones can be plugged in. Your old phone will become nonoperational after the upgrade.

Please click here for information regarding the updated phone system.
Please click here for the Quick Reference Guide for the Avaya 9608 phones.




eHelp 2018 Updates

Please click here for information regarding updates for the Fall 2018 semester.


Fall 2018 Laptop Reimages and Exchanges

Engineering and Macbook students: All engineering students and faculty (except Architectural Engineering) and students in majors with Macbook Pros (Audio Tech, Graphic Design, Media Comm) should swap out their machine for their new hardware. If students or faculty have not swapped out their laptop for the new machine, they should do so by visiting the Help Desk Monday - Thursday 8am-7pm.  Fridays by appointment.


Architecture, Architectural Engineering, A&S, CoBIT - please visit the Help Desk to receive your 2018 image.  Back up your data prior to visiting the Help Desk.  Data can be stored on external drives or you may utilize your unlimited storage on Google Drive




MyPassword
Available Software
BannerWeb
  
Canvas
Gmail
Lynda.com
SANS
  

Contact Information

Extended Fall Hours of Operation
Phone: 248.204.2330
Email: helpdesk@ltu.edu


Monday - Thursday: 8 a.m. – 6:30 p.m. 

Friday: 8 a.m. – 4:30 p.m

     
Location: C203 Saturday & Sunday: Closed. Available by Email. 
Taubman Student Services Center
Campus Map

All other times by appointment.
 

Laptop Distribution and Return Dates!

Click the image below for more details

Yoga

LTU Wireless/Network Issues?

Please click here

Protect Your Account!

Gmail security

The tips and tools in this checklist can help prevent unauthorized access to your Gmail and secure your account if it was recently compromised.

With 2-Step Verification, you’ll protect your account with both your password and your phone. http://www.google.com/landing/2step/

You might also want to go through Gmail security checklist: https://support.google.com/mail/checklist/2986618

 

Need to reset your Campus/Canvas password?

Click the image below to get yourself to our myPassword site to change or reset your password.

mypassword


Available software for LTU students and faculty!

Click the image below and register a new account at LTU On The Hub to start downloading your discounted software.


LTU on the hub