Welcome to eHelp

eHelp is a one stop source for instructions and documentation to help you navigate the computing environment at Lawrence Tech.



Laptop Return Week

Graduating students must return their LTU issued laptops by Friday, May 10, 2019. 

Architecture/Architectural Engineering student registered for summer or fall classes- new laptops will be issued and you may exchange your laptops at the Help Desk. Please save your data prior to visiting the Help Desk.

CoAS/CoBIT undergraduate students registered for summer or fall classes - new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

Transportation Design/Industrial Design students registered for summer or fall classes - new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

All other colleges/majors - information will be posted on ehelp.ltu.edu when your images and laptops are available. Or you may email helpdesk@ltu.edu for more information.


Phishing Alerts

Below are phishing attempts, DO NOT REPLY TO THESE MESSAGES AND DO NOT CLICK ON ANY LINKS OR DOCUMENTS ATTACHED TO THESE EMAILS

2019

2018

 


VPN/DUO Two-Factor Authentication Faculty/Staff and Students Accessing Team Shares Only

In our efforts to provide continuing cyber security improvements, LTU has implemented two-factor authentication (2FA) on several different systems for faculty and staff for LTU resources using a service called DUO. DUO is now required for two-factor authentication on many of our proprietary and business critical applications, including VPN, Banner Forms, Argos, Linux machines, connecting to network/share drives, and the list may grow.



eHelp 2019 Phone System Updates

Incorrect Time: The J-129 model phones may show an incorrect time, to fix this please reboot the phone. To reboot the phone, unplug the cable on the outside of the phone and then plug it back in. Rebooting takes about 10 minutes.

Long Distance Calling: Please click here for information regarding long distance calling.
Long distance access codes no longer require "16" before them to work.

FAQ: Please click here for frequently asked questions regarding the new phone system.

Please click here for information regarding the updated phone system.
Please click here for the Quick Reference Guide for the Avaya 9608 phones.




eHelp 2019 Updates

Please click here for information regarding updates for the Spring 2019 semester.


Contact Information

Summer Hours of Operation
Phone: 248.204.2330
Email: helpdesk@ltu.edu

Hours Starting May 21

Monday - Thursday: 8 a.m. – 5:00 p.m
  
Friday: 8 a.m. – 4:30 p.m
     
Location: C203 Saturday & Sunday: Closed. Available by Email. 
Taubman Student Services Center
Campus Map

All other times by appointment.
 

Laptop Distribution and Return Dates!

Click the image below for more details

Yoga

LTU Wireless/Network Issues?

Please click here

Protect Your Account!

Gmail security

The tips and tools in this checklist can help prevent unauthorized access to your Gmail and secure your account if it was recently compromised.

With 2-Step Verification, you’ll protect your account with both your password and your phone. http://www.google.com/landing/2step/

You might also want to go through Gmail security checklist: https://support.google.com/mail/checklist/2986618

 

Need to reset your Campus/Canvas password?

Click the image below to get yourself to our myPassword site to change or reset your password.

mypassword


Available software for LTU students and faculty!

Click the image below and register a new account at LTU On The Hub to start downloading your discounted software.


LTU on the hub