eHelp

Welcome to eHelp

eHelp is a one stop source for instructions and documentation to help you navigate the computing environment at Lawrence Tech.

Laptop Returns (By Appointment Only)

Laptops will be due final exam week (05/13/2020 - 05/15/2020) for graduating students and those not registered for the Summer or Fall semester.

Laptop returns are available by appointment only, to schedule an appointment contact the Help Desk at helpdesk@ltu.edu

Information will be posted on ltu.edu/ehelp as well as published in the LTU newsletter.

Out of town students, or those who wish not to visit in person, can ship the laptops to us.
Please email the Help Desk at helpdesk@ltu.edu for shipping information.

The Help Desk currently has limited hours, available by appointment.

Please contact us at helpdesk@ltu.edu or 248.204.2330 for assistance.

Faculty+Staff: Please visit "Teaching and Working Off Campus" on Canvas for remote work instructional materials.

Reset your Campus Password

Click here to reset your Campus/Network password.

Laptop Update

Architecture/Architectural Engineering student registered for summer or fall classes – new laptops will be issued and you may exchange your laptops at the Help Desk. Please save your data prior to visiting the Help Desk.

CoAS/CoBIT undergraduate students registered for summer or fall classes – new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

Transportation Design/Industrial Design students registered for summer or fall classes – new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

All other colleges/majors – information will be posted on ehelp.ltu.edu when images and laptops are available. Students can also email helpdesk@ltu.edu for more information.

Phishing Alerts

Below are phishing attempts. DO NOT REPLY TO THESE MESSAGES and DO NOT CLICK ON ANY LINKS OR DOCUMENTS ATTACHED TO THESE EMAILS

2020

VPN/DUO Two-Factor Authentication Faculty/Staff and Students Accessing Team Shares Only

In our efforts to provide continuing cyber security improvements, LTU has implemented two-factor authentication (2FA) on several different systems for faculty and staff for LTU resources using a service called DUO. DUO is now required for two-factor authentication on many of our proprietary and business critical applications, including VPN, Banner Forms, Argos, Linux machines, connecting to network/share drives, and the list may grow.

eHelp 2019 Phone System Updates

Incorrect Time: The J-129 model phones may show an incorrect time, to fix this please reboot the phone. To reboot the phone, unplug the cable on the outside of the phone and then plug it back in. Rebooting takes about 10 minutes.

Long Distance Calling: Please click here for information regarding long distance calling.
(Long distance access codes no longer require "16" before them to work.)

FAQ: Click here for frequently asked questions regarding the new phone system.

Click here for information regarding the updated phone system.
Click here for the Quick Reference Guide for the Avaya 9608 phones.

eHelp 2019 Updates

Click here for information regarding updates for the Spring 2019 semester.

Contact Information	Hours of Operation
Phone: 248.204.2330 Email: helpdesk@ltu.edu	Monday- Friday: 8:00am - 6:00pm Starting 07/06/2020- Monday-Friday 8:00am - 5:00pm For assistance, please contact the Help Desk at helpdesk@ltu.edu or 248.204.2330

Location: C203	Saturday & Sunday: Closed – available by email
Taubman Student Services Center Campus Map	All other times by appointment