eHelp

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eHelp is a one stop source for instructions and documentation to help you navigate the computing environment at Lawrence Tech.

Phishing Attempt 01/16/2020

Many LTU staff and faculty received a phishing attempt today that looked as if it originated from the Help Desk. This was one of the more "credible" looking attempts we have seen.

Phishing is a form of fraud in which a message sender attempts to trick the recipient into divulging important personal information like a password or bank account number, transferring money, or installing malicious software. Usually the sender pretends to be a representative of a legitimate organization. As phishing attempts are very common, it is important to be vigilant in taking the time to carefully identify these threats.

Here are some key points from today's phishing attempt and other common tactics used that will help you identify and respond accordingly:

Never respond to any email that asks for your personal information (passwords, social security number, name, email address, residential address, credit card number, mother's maiden name, etc.).
Although this is subtle, the Help Desk was referred to as "Help Desk Center", we have never referred to the Help Desk as "Help Desk Center"
LTU IT Services will not ask you to verify or confirm your information by email.
We will NEVER ask you to provide us with your password - NEVER
There are often grammatical or typographical errors. You may notice something just seems wrong with the grammar. In today's email, this was not the case.
The return address is unknown to you. If you were able to see the "reply to" address, which was visible in some cases, you would have seen that if you had replied it was going to an unknown email address, and not an ltu.edu address.
Some emails request you click on a link to verify your information (which was not in today's email).

If you are ever in doubt about a message, please do not reply or click on the links.

If you have received a suspicious email, feel free to contact the Help Desk and send us the header information for clarification. You can find the header information by following the instructions below:

Open the email
Next to Reply, click on the three dots
Click Show Original.
Copy and paste the text and send it to the Help Desk.

In addition to emailing helpdesk@ltu.edu the header information, please report the email as PHISHING to Google which will help thwart this attack and others like it.

Opening the email
Next to Reply arrow, click on the three dots.
Click on "Report Phishing"

We'd like to thank everyone who acted promptly and visited the Help Desk in person, called or sent us the header information. It is clear that as a community we are becoming better aware of these attempts. It is always better to err on the side of caution in these situations.

To keep you better informed, the message sent today is copied below:

From: Help Desk <helpdesk@ltu.edu>
Date: January 16, 2020 at 3:15:40 AM EST
To: ltustaffmember@ltu.edu
Subject: [TICK:40029] Irregular Activity Detected - Duo Security Upgrade Required
Reply-To: help.desk@tech-center.com

—-—-—-—
Reply above this line.

LTU Help Desk Center has detected an irregular activity related to your LTU campus login ID. As a precautionary measure, we will temporary block your account and we should be moving it to our backup server and we need your help to do this effectively otherwise you may lose your login information and data at the end of the Duo Security upgrade / Account Migration & Quarantine clean-up process.

To regain and secure access to your LTU campus login ID, kindly confirm the below requested information to enable us migrate your LTU campus login ID to a DUO 2-factor authentication Symantec Endpoint Protection Communication software and register it to a new SPAM filtering service which will improve your Firewall Email Security Overview and the ability to identify and block Spam/Phishing attempts automatically and other undesirable messages that flood our email system on a daily basis.

Click on the "reply" button and Confirm your LTU campus login ID as requested below;

* Username:
* Password:
* Email ID:

NOTE: We will Permanently deactivate and delete your LTU campus login ID if you do not adhere to this notice immediately as part of our Inactive LTU campus login ID clean-up process to enable service upgrade efficiency.

Thanks,

Sejla Corbo,

Senior Help Desk Technician
Help Desk Center, C203
Taubman Student Services Center

21000 West Ten Mile Road
Southfield, MI, 48075-1058
© 2020 Lawrence Technological University

If you have any questions or concerns, please email helpdesk@ltu.edu or call our office at 248.204.2330.

International Calls

Recently our telephone service provide TelNet has implemented an additional security measure when dialing International Numbers to prevent fraudulent calls. After placing the International call using the steps you normally take, you will be prompted by a voice to enter in an 'Account Code.'

For more information, please contact the Help Desk at helpdesk@ltu.edu or call our office at 248.204.2330.

Reset your Campus Password

Click here to reset your Campus/Network password.

LinkedIn Learning

LTU is upgrading from Lynda.com to LinkedIn Learning effective November 8, 2019.
For information about LinkedIn Learning, click here.

Laptop Update

Architecture/Architectural Engineering student registered for summer or fall classes – new laptops will be issued and you may exchange your laptops at the Help Desk. Please save your data prior to visiting the Help Desk.

CoAS/CoBIT undergraduate students registered for summer or fall classes – new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

Transportation Design/Industrial Design students registered for summer or fall classes – new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

All other colleges/majors – information will be posted on ehelp.ltu.edu when images and laptops are available. Students can also email helpdesk@ltu.edu for more information.

Phishing Alerts

Below are phishing attempts. DO NOT REPLY TO THESE MESSAGES and DO NOT CLICK ON ANY LINKS OR DOCUMENTS ATTACHED TO THESE EMAILS

VPN/DUO Two-Factor Authentication Faculty/Staff and Students Accessing Team Shares Only

In our efforts to provide continuing cyber security improvements, LTU has implemented two-factor authentication (2FA) on several different systems for faculty and staff for LTU resources using a service called DUO. DUO is now required for two-factor authentication on many of our proprietary and business critical applications, including VPN, Banner Forms, Argos, Linux machines, connecting to network/share drives, and the list may grow.

eHelp 2019 Phone System Updates

Incorrect Time: The J-129 model phones may show an incorrect time, to fix this please reboot the phone. To reboot the phone, unplug the cable on the outside of the phone and then plug it back in. Rebooting takes about 10 minutes.

Long Distance Calling: Please click here for information regarding long distance calling.
(Long distance access codes no longer require "16" before them to work.)

FAQ: Click here for frequently asked questions regarding the new phone system.

Click here for information regarding the updated phone system.
Click here for the Quick Reference Guide for the Avaya 9608 phones.

eHelp 2019 Updates

Click here for information regarding updates for the Spring 2019 semester.

Contact Information	Spring Hours of Operation
Phone: 248.204.2330 Email: helpdesk@ltu.edu	Monday - Thursday: 8 a.m.–6:30 p.m. Friday: 8 a.m.–4:30 p.m.
	Hours of Operation: 01/06/2020 - 01/10/2020 Monday - Friday: 8 a.m. – 4:30 p.m

Location: C203	Saturday & Sunday: Closed – available by email
Taubman Student Services Center Campus Map	All other times by appointment.