Welcome to eHelp

eHelp is a one stop source for instructions and documentation to help you navigate the computing environment at Lawrence Tech.


Laptop Returns (By Appointment Only)


Laptops will be due final exam week (05/13/2020 - 05/15/2020) for graduating students and those not registered for the Summer or Fall semester.  

Laptop returns are available by appointment only, to schedule an appointment contact the Help Desk at helpdesk@ltu.edu 

Information will be posted on ltu.edu/ehelp as well as published in the LTU newsletter.

Out of town students, or those who wish not to visit in person, can ship the laptops to us.
Please email the Help Desk at helpdesk@ltu.edu for shipping information.




The Help Desk currently has limited hours, available by appointment.

Please contact us at helpdesk@ltu.edu or 248.204.2330 for assistance.

Faculty+Staff: Please visit "Teaching and Working Off Campus" on Canvas for remote work instructional materials.


Reset your Campus Password

Click here to reset your Campus/Network password.


Laptop Update


Architecture/Architectural Engineering student registered for summer or fall classes – new laptops will be issued and you may exchange your laptops at the Help Desk. Please save your data prior to visiting the Help Desk.

CoAS/CoBIT undergraduate students registered for summer or fall classes – new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

Transportation Design/Industrial Design students registered for summer or fall classes – new laptops will be issued and you may exchange your laptops this week at the Help Desk. Please save your data prior to visiting the Help Desk.

All other colleges/majors – information will be posted on ehelp.ltu.edu when images and laptops are available. Students can also email helpdesk@ltu.edu for more information.


Phishing Alerts

Below are phishing attempts. DO NOT REPLY TO THESE MESSAGES and DO NOT CLICK ON ANY LINKS OR DOCUMENTS ATTACHED TO THESE EMAILS

 


VPN/DUO Two-Factor Authentication Faculty/Staff and Students Accessing Team Shares Only

In our efforts to provide continuing cyber security improvements, LTU has implemented two-factor authentication (2FA) on several different systems for faculty and staff for LTU resources using a service called DUO. DUO is now required for two-factor authentication on many of our proprietary and business critical applications, including VPN, Banner Forms, Argos, Linux machines, connecting to network/share drives, and the list may grow.



eHelp 2019 Phone System Updates

Incorrect Time: The J-129 model phones may show an incorrect time, to fix this please reboot the phone. To reboot the phone, unplug the cable on the outside of the phone and then plug it back in. Rebooting takes about 10 minutes.

Long Distance Calling:
 Please click here for information regarding long distance calling.
(Long distance access codes no longer require "16" before them to work.)

FAQ: Click here for frequently asked questions regarding the new phone system.

Click here for information regarding the updated phone system.
Click here for the Quick Reference Guide for the Avaya 9608 phones.




eHelp 2019 Updates

Click here for information regarding updates for the Spring 2019 semester.


Contact Information

Hours of Operation

Phone: 248.204.2330
Email:
helpdesk@ltu.edu

Monday- Friday: 8:00am - 6:00pm

Starting 07/06/2020- Monday-Friday 8:00am - 5:00pm

For assistance, please contact the Help Desk at helpdesk@ltu.edu or 248.204.2330
 

 
Location: C203                   Saturday & Sunday:
                  Closed – available by email
Taubman Student Services Center
Campus Map

All other times by appointment

 

Laptop Distribution and Return Dates

Click the image below for more details

Yoga

LTU Wireless/Network Issues?

Please click here

Protect Your Account!

Gmail security

The tips and tools in this checklist can help prevent unauthorized access to your Gmail and secure your account if it was recently compromised.

With 2-Step Verification, you’ll protect your account with both your password and your phone. http://www.google.com/landing/2step/

You might also want to go through Gmail security checklist: https://support.google.com/mail/checklist/2986618

 

Need to reset your Campus/Canvas password?

Click the image below to get yourself to our myPassword site to change or reset your password.

mypassword


Available software for LTU Students only

Click the image below and register a new account at LTU On The Hub to start downloading your discounted software.


LTU on the hub