In today’s world of global business management, most companies outsource their projects where much of the project management is being partially or completely performed at domestic and foreign suppliers or service providers. Most outsourced projects contain either an IT component or they may have to do with the creation of IT Service Management (ITSM) processes. This course is designed to achieve satisfactory outsourced projects outputs in helping with the management and leadership of outsourced (international) projects that are carried out in a complex environment.
The three main areas that are covered in this course are outsourcing, Information Technology Infrastructure Library (ITIL), and the foundation of international project management. The course starts with the coverage of outsourcing and its variants first, then it discusses the historical development and basics of ITIL as the most widely and globally-adopted framework of best practices for developing IT services followed by the application of project management to international projects. Here the course deals with the leadership of projects that are conducted in multiple countries and cultures introducing the many ways that a collaborative project enterprise (CPE) can be structured in alignment with the statutes, laws, or policies of the organizations that are buying and providing services. Also, the cross-cultural leadership intelligence (XQL) model is introduced and applied to manage the CPE which increases the leadership stature of the lead project manager. The Microsoft Project software will be utilized in this course.