This course will introduce the students to healthcare processes. The student will learn the lifecycle of a healthcare process from a system design perspective. They will identify various healthcare delivery systems, compare them to other industry verticals like manufacturing and service industries and identify the core similarities and differences so that those attributes can be addressed in the system design. The outcome will be a process designed through the user and customer perspective. The design will include process elements and process performance metrics at various phases of a process lifecycle and learn the tools available to design the process to deliver healthcare processes that are effective, efficient, lean and reliable.