LEAN SERVICE CERTIFICATE PROGRAM

PROGRAM DETAILS:

Date: Customized program dates, times and locations are available

Location: Lawrence Technological University, 21000 West Ten Mile Road, Southfield (metro-Detroit), MI 48075

Program Fee: $1,950 (includes training, books and lunch/breaks)

Program Hours:

Day 1: 8:00am--4:30pm (registration 7:30am)

Day 2: 800am-4:30pm

Day 3: 7:30am-3:00pm

To Register: use online registration form, or email to meloche@ltu.edu or phone 248.204.4050.

Room location and suggested lodging information will be emailed with your confirmation letter

 

PROGRAM OVERVIEW

Lean is defined as the efficiency in which customer interest is translated into customer satisfaction. Therefore, it must encompass all areas of a business. Companies have struggled with the application of Lean Thinking to non-production processes. It involves a different way of thinking, communicating, making decisions and managing. This program will prepare participants to apply Lean Enterprise concepts to information intensive processes, often found in office and service environments.

Efficiency is measured in terms of lead time, productivity, quality and inventory. A Lean Enterprise relentlessly drives "Non-Value-Added" waste from the overall system that constitutes the business, by improving the flow of materials and information. The fact is that most organizations have a great deal of waste within their systems. By redesigning key business processes, much waste can be eliminated, thereby enhancing its ability to create more value – a hallmark of a Lean Enterprise.

The four day program starts off with a review of the basic concepts of Lean in order to develop the necessary foundation of understanding. This foundation is provided by making use of Value Stream Mapping - the assessment and planning tool of lean practitioners. A case study is used to help participants to understand the mapping tool, and the application of lean thinking to information processes.

Next the lean "toolbox" is reviewed. A simulation is used to enhance the learning. The participants will experience actual office kaizen events as they make changes to a simulated office and measure the impact of their efforts.

Finally, the behavioral issues certain to arise during the transformation from a traditional organization to a lean business system will be explored. It has been said that 80% of a successful lean transformation is behavioral and 20% are the "tools" of lean. Therefore, possessing the necessary change management skills are a critical success factor.

WHO SHOULD ATTEND

Any staff person in a service, office or design function will benefit. Group attendance is recommended, with team leaders/supervisors and higher encouraged to attend with two or three team members: this will enable a team to return and apply lean together on a small pilot project leading to greater implementation success within the rest of the office.

CERTIFICATE REQUIREMENTS

Participants earn certification by attending all four days of the program and passing a written exam with at least a 70% score.

PROGRAM OUTLINE

Day One: Overview of Lean Enterprise

Day Two- Value Stream Mapping (continued)

Day Three- Lean Tools for the Office with live Simulation

Day Four – Kaizen and Managing Change

Book

The Complete Lean Enterprise