Lawrence Tech - Help Desk Welcome Page

Computer Help Desk Department

Fall 2008 Laptop Distribution Dates

Faculty Distribution Dates:

Tuesday, August 19	12:00 p.m. – 6:00 p.m.
Monday, August 25	12:00 p.m. – 6:00 p.m.

Before picking up a laptop, faculty must provide a fully executed Laptop Authorization form signed by the appropriate personnel from their department and a signed 2008 Faculty Laptop Agreement.

Student Distribution Dates:

Thursday, August 21	10:00 a.m. – 4:00 p.m. (Early Bird pick-up)
Sunday, August 24	11:00 a.m. – 4:00 p.m. (Freshman move-in)
Tuesday, August 26	2:00 p.m. – 6:30 p.m.
Wednesday, August 27	11:00 a.m. – 6:30 p.m. (1^st day of classes)

Before a student receives a laptop, they must:

Register for classes for the current term.
Pay a $500 security deposit, payable by check or credit card.
Have a Lawrence Tech photo ID card.
Sign the laptop agreement which is online in BannerWeb.

The One Stop Service Center, room C304 Taubman Student Services Building accepts payments of the laptop security deposits and provides Lawrence Tech Photo IDs.

Attention: Returning Students

If you retained your Lenovo laptop or tablet over the summer, and are registered for Fall 2008 classes, you should NOT attend laptop distribution.

You DO need to sign a new Fall 2008 Laptop Agreement in BannerWeb.

You may upgrade your software image by coming to the Computer Help Desk during our regular hours. Please back up all your data before upgrading your software image.

During laptop distribution (see dates above), we will be unable to exchange, accept returns, or upgrade software images. Please see Help Desk Hours and Contact Information for our current hours of operation.

We will not distribute laptops to anyone other than the person to whom it is assigned. Parents, relatives, or friends may not pick up a laptop for a Lawrence Tech student or faculty member. Students and faculty must pick up their laptops in person. There are no exceptions to this policy.

Laptop Distribution Information - Fall 2008

The Help Desk staff would like to extend a warm welcome to our new and returning Lawrence Tech students.

Please see this letter from our Provost, Maria Vaz, (Word document) for important information about the Laptop Initiative and the Fall 2008 Laptop Distribution.

Please Read...

The LTU community recently received an email threatening to delete their email account unless personal data was returned.

Please do not reply to this email and delete it from your mailbox.

Please see this information about 'phishing' from IT Services. (July 22, 2008).

SUMMER HELP DESK HOURS

The Help Desk will switch to a summer schedule starting Monday, May 19, 2008:

Monday	8:00 a.m.- 6:00 p.m.
Tuesday	8:00 a.m.- 6:00 p.m.
Wednesday	8:00 a.m.- 6:00 p.m.
Thursday	8:00 a.m.- 6:00 p.m.
Friday	8:00 a.m.- 4:30 p.m.

Fall 2008 hours go into effect Sept. 2, 2008.

New Anti-Virus Software Rollout

To continue our communication efforts with our end users, IT Services began its rollout of our new anti-virus/anti-spyware application, Symantec Endpoint Protection (SEP). All end users may chose to install SEP on their own. Detailed instructions for installation can be found at: http://defiant.ltu.edu/

To the best of our ability we will “push” the software out to your laptop or desktop computer. At that time, you will see some error messages from your current anti-virus software, Sophos. You will need to uninstall Sophos at that time. Detailed instructions for removal of Sophos are also provided at: http://defiant.ltu.edu/

You may also visit the help desk with your laptop computer for personalized service from our Help Desk technicians. You should allow at least 15 minutes for the process from beginning to end. Desktop users will be visited by our staff in person, if the install has not been handled by the user.

Please note: All LTU owned and leased computers are required to have installed on them our new anti-virus product, SEP. Upon installation, users are not authorized to uninstall or alter the product in any way.

If you attempt installation of SEP on your own, you must be the administrator of the machine. Instructions for making yourself an administrator, "Restoring Administrator Rights on LTU Laptops," can be found on this page below this notice. If you need assistance, Help Desk personnel will be available during our regular hours to assist you.