disability services - communication guidelines

Communication Etiquette

Ten Communication Guidelines

Outlined below are the “Ten Commandments of Etiquette for Communicating with People with Disabilities” to help you in communicating with persons with disabilities.

 

1.  When talking with a person with a disability, speak directly to that person rather that through a companion or sign language interpreter.   

2.  When introduced to a person with a disability, it is appropriate to offer to shake hands. People with limited hand use or who wear an artificial limb can usually shake hands. (Shaking hands with the left hand is an acceptable greeting.)  

3.  When meeting a person who is visually impaired, always identify yourself and others who may be with you. When conversing in a group, remember to identify instructions. 

4.  If you offer assistance, wait until the offer is accepted. Then listen to or ask for instructions.  

5. Treat adults as adults. Address people who have disabilities by their first names only when extending the same familiarity to all others. (Never patronize people who use wheelchairs by patting them on the head or shoulder.)  

6. Leaning on or hanging on to a person’s wheelchair is similar to leaning or hanging on to a person and is generally considered annoying. The chair is part of the personal body space of the person who uses it.  

7. Listen attentively when you’re talking with a person who has difficulty speaking. Be patient and wait for the person to finish, rather than correcting or speaking for the person. If necessary, ask short questions that require short answers, a nod, or shake of the head. Never pretend to understand if you are having difficulty doing so. Instead, repeat what you have understood, and allow the person to respond. The response will clue you in and guide your understanding.  

8. When speaking with a person who uses a wheelchair or a person who uses crutches, place yourself at eye level in front of the person to facilitate the conversation.  

9. To get the attention of a person who is deaf, tap the person on the shoulder or wave your hand. Look directly at the person and speak clearly, slowly, and expressively to determine if the person can read your lips. Not all people who are deaf can read lips. For those who do lip-read, be sensitive to their needs by placing yourself so that you face the light source and keep hands, cigarettes, and food away from you mouth when speaking.  

10. Relax. Don’t be embarrassed if you happen to use accepted, common expressions such as “See you later,” or “Did you hear about that?” that seems to relocate to a person’s disability. Don’t be afraid to ask questions when you’re unsure of what to do.   

 

This material was adapted from: Succeeding Together: People With Disabilities in the Workplace by Terri Goldstein, M.S., CRC, Michael Winkler, M.S., and Margaret Chun, M.S., and presented at The Oakland County Employment and Diversity Council’s Workplace Diversity luncheon: From Barriers To Bridges-Honoring Our common Differences, Friday, November 14, 2003, Northfield Hilton, Troy, Michigan.