M215 Computer Lab FAQ

Who can use the lab?

Only the College of Management students and graduate students from the Computer Science Department are authorized to use the lab. All the other students need to contact their professors to request permission from the lab administrator.

What’s the lab door combination?

Every semester we have a new combination. Your professors will notify you of the new combination in the first class of the semester.

How do I log in?

To log in, press CTRL+ ALT+DELETE simultaneously.  A window will appear asking you for a username, password, and domain.

If you do not need to print, here is the account information:

          Username: student
          Password: room215 (all lower case)
          Domain: GCOM

If you need to print, here is the login info:

Username: XX00000#### (first initial + last initial + your Banner I.D.)
Password:  mmddyy (your birthday by default when you log in for the first time)
Domain:    CAMPUS (please make sure you pick this domain, otherwise you can’t log in.)

 

How do I print in the lab?

We no longer distribute print cards to the students; instead we will credit your account since you have unique logins. For each Management class you are taking, you will get the credit of 150 printing pages (i.e. if you are taking 2 Management classes, you will get 300 pages). If additional printing is needed, you need to purchase a print card from the campus bookstore ($5.00/100 pages). Present the print card to the lab assistant on duty, s/he will credit your account accordingly.

In your class your professor will ask you to fill in your information on a sheet: your Banner ID, first name, last name and number of Management classes you are taking this semester. We need this information to set up your printing accounts. Please make sure that you submit your information only once in order to avoid redundancy.

What should I do if can’t log in?

Most likely, your password is not working. Please go to C203 to have it reset and try again. If you still can’t log on, please contact the lab assistant on duty. 

How can I tell how many pages I have left on my print account?

On the bottom-right corner of the task bar (near the system clock), you will find a printer icon.  Hover the mouse over the printer icon a message will appear with a balance in dollar amount. The cost is 10 cents per page.

Where should I save my work?

We strongly encourage you to save your work on a removable disk. We will not be responsible for any damage or loss of your data.

What do I do if the printer runs out of paper?

Please notify a lab assistant on duty.  If there is no lab assistant available, and no packages of paper are next to the printer, you may contact Campus Safety at 3945 to get paper from the Management Office M331.

When are the lab assistants on duty?

The lab schedule is posted on the cabinet door.

What do I do if the printer indicates “Toner Low?”

Please do not remove the toner cartridge yourself.  Notify a lab assistant for help. If no lab assistant is on duty, please send an e-mail message to wp_bo@ltu.edu. The toner cartridge will be replaced the next business day.

What times is the lab available to students?

Monday through Sunday 7:00am to 12:00am except holidays.

Where are the staplers, hole punch, and other office supply items?

Office supply items such as staplers, 3-hole punch, and tape are available for students on the table in the center of the lab.  Please return these items to this location when you have finished using them.

Can I use Oracle software during the backup process?

No. The current backup schedule works in a way that it won't affect your work. Oracle backups are done every night. Most of the time, it is done by 8am. In case it runs late, please wait for 10 to 15 minutes, it will become available again.

I run into an error message while using Oracle. How can I get help?

Please notify the lab assistant on duty including the following information:

• which workstation you have been working on
• what is the error message
• what exactly were you doing that led to the error message
• a screen shot of the error message

This information will help the lab assistants or the person in charge of Oracle better trouble shoot the problem.

How do I check my e-mail in the lab?

If you are using a web-based e-mail, such as Hotmail or Yahoo, you may use Internet Explorer to visit these sites and access your e-mail.

If you are using an IMAP or POP e-mail account, you may use the Outlook Express application installed on the machine to check your e-mail.  Do not tell the program to remember your password. Do not forget to remove your account before you leave otherwise someone else may look at your messages.

Can I get copies of the MSDNAA software?

Yes, please check out the program information at the following link: http://www.ltu.edu/management/facilities_labs_msdeveloper.asp. If you are a Computer Science student, please check with Dr. Chung at chung@ltu.edu.

Can I use a zip disk in the lab?

Yes, students may use ZIP disks.  Every workstation has one ZIP drive capable of reading from and writing to both 100 MB and 250MB ZIP disks.

Can I play music or use sound for presentations in the lab?

Use of sound is only permitted if the user provides his/her own set of headphones and does not distract anyone else in the lab.

Can I play games in the lab?

Games are NOT allowed in this lab. The lab is for academic purposes only.

I lost something in the lab.  Is there a lost-and-found?

Yes. The lost-and-found is located at the table close to the printer.  If you have lost something, please check there.  If you do not find your lost item, please contact Campus Security at Ext. 3945 to see if anyone has turned the item over to them.

Can I bring food and drinks into the lab, if the drink has a spill-proof lid?

Sorry, food and drinks are not allowed in the lab.

Is there a difference between the Dell workstations and the Premio workstations?

The Dell workstations feature 1.5 Ghz processors and CD-ROM drives.  The Premio workstations feature 2.0 Ghz processors and DVD-ROM drives.  All workstations have the same software packages and ZIP drives.

Can I install a program on a computer, use it, and then uninstall it when I am finished?

Students are not authorized to install programs on any workstations.

Can I bring my own plug and play hardware to use in the lab, i.e. CD- burners, CPU towers?

No, yet for special circumstances we may allow you to do that. Please check with the lab manager for such request.

Can I print from my laptop?

No.