CEO of CFI Group in Ann Arbor. Teodoru manages offices across four continents with 150 full-time consultants and researchers. CFI Group developed the technology that drives the American Customer Satisfaction Index (ACSI). With its patented methodology, the company provides reports on customer satisfaction in the online, retail, cable industries, among others. Clients include Yahoo!, BT, Barclays, Best Buy, Capital One, and such federal agencies and programs as NASA, Medicare, and Medicaid. In 2001, CFI Group combined forces with Compuware to found ForeSee Results, a web satisfaction-measurement company based on ACSI technology. Under Teodoruís leadership, CFI Group announced in 2010 an extension of its partnership with the Federal Consulting Group, a franchise of the Department of the Interior. The Federal Consulting Group serves as the executive agent in the government for the ACSI and gives government agencies the ability to measure and improve the quality of their services. Teoduru joined CFI Group in 2000 and became director of U.S. government and financial client projects before advancing to partner and then to CEO and worldwide managing partner. Previously, Teodoru worked for Kraft Foods and Quaker Oats and led the Kolcraft Enterprises marketing department as director of market analysis, new product research, package development, and advertising. She received her bachelorís degree in business from the University of Michigan, graduating at the top of her class. She completed her MBA with honors at the University of Chicago.