Provide assistance with and instruction in the use and implementation of campus-wide software applications, including Blackboard, Classroom Presenter, and associated tools. Assist offices and departments in the development and implementation of support programs for discipline-specific software applications.
- Provide second-level support through the Help Desk for campus-wide applications
- Coordinate with ITSD third-level support for campus-wide applications
- Plan and conduct individual, department, and campus-wide training sessions
- Coordinate the implementation of new and upgraded campus-wide applications
- Consult on the development and use of other eLearning tools and resources