Welcome to eHelp

eHelp is a one stop source for instructions and documentation to help you navigate the computing environment at Lawrence Tech.


Contact Information

Fall Hours of Operation

Phone: 248-204-2330

Monday-Thursday: 8:00am - 6:30pm*
Friday:                     8:00am - 4:30pm

*hours are subject to change

Location: C203 Saturday & Sunday: Closed. Available by Email. 
Taubman Student Services Center
Campus Map

All other times by appointment.

Thanksgiving Holiday - Wednesday 11/25/2015

The Help Desk will close Wednesday (11/25) at 4:30p.m.

We will resume normal operating hours Monday, November 30, 2015.

Due to construction, the campus will be closed for daytime operations on November 24th. On this same day from 8am-10am, there will also be no Internet connectivity to and from campus due to IT maintenance. 
The GlobalProtect VPN client will be updated!

The GlobalProtect VPN client will be updated on Tuesday 11/24/2015. After this update has been completed, you will be notified that there is an update available for the client after logging in.

If you have any trouble logging into the GlobalProtect VPN client after the update, please contact the Help Desk.

Laptop Distribution and Return Dates!
Click the image below for more details. 

LTU Wireless/Network Issues?

Please click here


Need to reset your Campus/Blackboard password?
Click the image below to get yourself to our myPassword site to change or reset your password. 



Available software for LTU students and faculty!

Click the image below and register a new account at LTU On The Hub to start downloading your discounted software.

Having Internet connection issues?
If you are using a  LTU provided laptop on campus or in your dorms and your internet connection is less than adequate you can try these steps:
1. Search and open the Control Panel.
2. Open Network and Sharing Center.
3. From the left-hand side of window, click Change Adapter Settings
4. Right-click on the Wi-Fi adapter, and choose Properties.
5. Click the Configure button.
6. On the Properties window, click on the Advanced tab.
7. From the list on the left, choose Preferred Band.
8. From the Value drop-down menu, choose Prefer 5.2GHz band.
9. Click the OK button.
If you need any assistance changing these settings, please visit the Help Desk (Contact Us).  Additionally, you can make this setting change on any personal wireless devices, if the wireless card has this feature.
The Best Practices for File Naming Conventions
When saving files to your hard drive or the university provide share drives, IT Services would like to point out some best practices to help avoid problems.
Good Practice Rationale
Use letters and numbers when naming files. Avoid underscores. Underscores can create problems when used with hyperlinks.
Do NOT include spaces. Spaces can cause problems when used in hyperlinks and some systems do not accept them.
Do NOT use these special characters:                 & , . ( ) % # $ ¢ / \ - { } [ ] < > : ; @ Some special characters are not accepted in some systems.
When numbering similar types of files or sequences try to anticipate maximum numbers. Numbers can be used for versions or sequencing.  It is fairly easy to conceive going over 9, but are you going to go over 99 or 999?

Create names that are logical, meaningful to all users, simple to read and relevant, yet as short as possible.  Path names cannot exceed 255 characters.

If a file is obscurely named, it can be difficult to find in the future.
Files should not be located in directories more than 6 levels deep. This helps to keep with the 255 character path limit. 
(Modified from teaching.uncc.edu)