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LTuZone

Welcome to the Help Desk

The Help Desk is the first point of contact for all your IT service requests. Please send all your IT service requests to the Help Desk so we may provide you with timely service.

 

Help Desk Staff

  • Charlene Ramos

    Charlene Ramos, Director
    C203 -- Help Desk Center
    Taubman Student Services Center
    248.204.2334
    cramos@ltu.edu

  • Gonca Eren

    Gonca Eren, Operations Supervisor
    C203 -- Help Desk Center
    Taubman Student Services Center
    248.204.2332
    geren@ltu.edu

  • Aaron Sprague

    Aaron Sprague, Senior Staff Technician
    C203 -- Help Desk Center
    Taubman Student Services Center
    248.204.2359
    asprague@ltu.edu

  • Linda Ridella

    Linda Ridella, Staff Technician
    C203 -- Help Desk Center
    Taubman Student Services Center
    248.204.3702
    lridella@ltu.edu

  • Alex Czerwinski

    Alex Czerwinski, Staff Technician
    C203 -- Help Desk Center
    Taubman Student Services Center
    248.204.2338
    aczerwins@ltu.edu

  • Jeremy Quinlan

    Jeremy Quinlan, Staff Technician
    C203 -- Help Desk Center
    Taubman Student Services Center
    248.204.2337
    jquinlan@ltu.edu

  • Sejla Corbo

    Sejla Corbo, Staff Technician
    C203 -- Help Desk Center
    Taubman Student Services Center
    248.204.2352
    scorbo@ltu.edu

 


Contact Information

Fall Hours of Operation

Phone: 248.204.2330
Email:
helpdesk@ltu.edu
Monday-Thursday from 8 am - 6:30 pm
Friday from 8 am - 4:30 pm
Location: C203 Saturday & Sunday: Closed
Taubman Student Services Center
Campus Map

All other times by appointment.

Please note that we have extended hours in the beginning of the semester until 7:30pm Monday through Thursday.


Mission

Mission Statement

  • Provide first contact for students, faculty, and staff to assist them in resolving problems with software, network connectivity issues, laptop issues and problems.
  • To assist our customers in making the best use of technology in support of their business function.
  • To maintain, track and control the University’s laptop equipment by creating and maintaining inventory procedures.

Objectives

  • To resolve basic problems, not symptoms, through carefully interviewing customers.
  • To be proactive, by seeking to prevent problems through instruction, training and resolution.
  • To treat our customers with courtesy and professionalism.
  • To escalate issues beyond the scope of Tier I level support (e.g., hardware failure, etc.) and respond to customers within a designated time frame with resolution/outcome.
  • To work to ensure our top priority is to minimize customer downtime.
  • To keep our mission alive and changing as our organization develops and grows.