ehelp browser help

Browser Issues?

Clearing your browser's cache, history and/or cookies is not only good, regular maintenance for your computer but can also fix many common issues with some web-based applications (webmail, Blackboard, Banner, etc.) when they won't load or close mysteriously mid-session. This frustrating situation can occur if the files in your browser cache get corrupted or just stop working.

Browsers


Internet Explorer 10 issues

While Internet Explorer 10 (IE10) is said to provide a faster and more stable browsing experience, some users encounter issues while using it.

If you are experiencing issues with Internet Explorer please check the version you are using. Restoring Internet Explorer back to Internet Explorer 9 (IE 9) may help. Click here for more details.


About browser cache, cookies, and history

What is a browser cache?

Each time you access a file through your web browser, the browser caches (i.e., stores) it. By doing this, the browser doesn't have to newly retrieve files (including any images) from the remote web site each time you click Back or Forward.

You should periodically clear the cache to allow your browser to function more efficiently.

What are browser "cookies?"

A cookie is a file created by a web browser, at the request of a web site, that is then stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data.

Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

What is a browser history?

A browser's history is a log of sites that you visit. When you press a browser's Back button, you are moving back one entry in the history log.

Browsers will normally clear their history at regular intervals, but you may want to clear it manually for privacy reasons.

Please follow the directions on this page for your specific operating system and browser version to clear the cache, cookies and/or history. You may also contact helpdesk@ltu.edu for assistance.

 


Windows

Windows IconIf you're unsure what browser version you're using, from the browser's Help menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press the Alt key on the keyboard. 

  • When troubleshooting issues with any website, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again. Please close all of your browser windows.

Internet Explorer 9, 8 or 10

  1. Click Tools, and select Delete Browsing History.
  2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History. 
  3. Click Delete.

Internet Explorer 7

  1. From the Tools menu in the upper right, select Delete Browsing History 
  2. To delete your cache, click Delete files.
  3. To delete your cookies, click Delete cookies
  4. To delete your history, click Delete history
  5. Click Close, and then click OK to exit.

Firefox 3.5 and above for Windows

  1. From the Tools menu, select Clear Recent History.  Alternatively, in Firefox 4 and above, you can also click the orange Firefox button, and then select Clear Recent History from the History menu. 
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. 
  3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.

Firefox 3 for Windows

  1. From the Tools menu, select Clear Recent History and then select the items you want to delete (e.g., Browsing & Download History,Cache, Cookies).
  2. Click Clear Recent History.

Chrome

  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).
  3. From the Obliterate the following items drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
  4. Click Clear browsing data.

 


Mac OS X

MAC OSX IconIf you're unsure what browser version you're using, from the browser's Help menu, select About [browser name]. In Firefox, if you don't see the menu bar, press Alt. 

  • When troubleshooting issues with any website, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again. In Mac OS X, quit (Command-q) your browser.

Safari

  1. From the Safari menu, select Reset Safari.
  2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

Firefox 3.5 and above

  1. From the Tools menu, select Clear Recent History. 
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. 
  3. Click the down arrow next to "Details" to choose which elements to clear. Click Clear Now.

Firefox 3

  1. In Firefox, from the Tools menu, select Clear Recent History. 
  2. Select the elements you want to clear (e.g., Browsing & Download History, Cache, Cookies), and then click Clear Private Data Now.


Mobile

If you're unsure what browser version you're using, from the browser's Help menu, select About [browser name]. 

  • Smartphone IconWhen troubleshooting issues with any website, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

Mobile Safari

To clear cache and cookies:

  1. From the home screen, tap Settings, and then tap Safari. 
  2. At the bottom of Safari's settings screen, tap the buttons for Clear Cookies and Clear Cache. To confirm, tap Clear Cookies or Clear Cache again.

To clear history:

  1. From the home screen, tap Safari.
  2. At the bottom of the screen, tap the Bookmarks icon.
  3. In the lower left, tap Clear.
  4. Tap Clear History.

Android

To clear cache, cookies, or history:

  1. Start your browser. 
  2. Tap Menu, and then tap More. 
  3. Select Settings. 
  4. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.

Removing Internet Explorer 10

While Internet Explorer 10 (IE 10) is said to provide a faster and more stable browsing experience, some users encounter issues while using it.

If you are experiencing issues with Internet Explorer please check the version you are using. Restoring Internet Explorer back to Internet Explorer 9 (IE 9) may help.

 

Internet Explorer 10Which version of IE am I running?

  1. Open Internet Explorer for the desktop
  2. Click the Tools button
  3. Click About Internet Explorer.

 

To remove IE 10 from Windows 7 (and automatically reinstall IE 9)

  1. Click Start > Control Panel > Programs > Uninstall a Program.   
  2. Select the option to View Installed Windows updates.   
  3. Select the update labeled for Internet Explorer 10, right-click and select Uninstall.

After a reboot, your IE 9 will be restored.

 

Please contact the Help Desk, helpdesk@ltu.edu or 248.204.2330, for further assistance.