Issues

Blackboard Safe Assignment Unavailable Saturday,  April 26th from 10:00 am - 12:00 pm

Blackboard has issued notification that Safe Assignment will be undergoing maintenance on Saturday, April 26th from 10:00 am until approximately 12:00 pm. Below is the notification received from Blackboard. Please be aware that submissions will be affected and error messages will be generated during this time.

Bulletin/Advisory Information:
"The SafeAssign central services will undergo maintenance that requires a service outage on Saturday, April 26, 2014 10am - 12pm US Eastern. 

For the first half hour, SafeAssign functionality will not be available and an error will be displayed to the user.  For the remainder of the maintenance window, papers will not be processed. Papers submitted during this maintenance window will be queued, and reports will be delayed until after the maintenance has completed.

Blackboard 9.1 SP13 

Issue Notification Feb 2014  
Using Microsoft Internet Explorer for Blackboard access (Instructors/TAs)

Blackboard has issued notification regarding issues using Internet Explorer. Microsoft's Update to IE 11 this week causes crashes and "freezing screen" issues with Blackboard...

"On February 11th, 2014, Microsoft released a Cumulative Security Update, MS14-010.
This security update causes Internet Explorer 11 to crash when an instructor accesses any Blackboard Learn course that has Edit Mode turned on. This security update was pushed to all Windows users with IE11"

There is no resolution to the issue in Internet Explorer other than accessing Blackboard using another browser -- either Chrome, Firefox or Safari.

JAVA Update (7U51) Issue Notification Jan 2014

Blackboard recently posted notification regarding  the January 14th JAVA update.

JAVA ADVISORY FOR BLACKBOARD USERS

Certain features in Blackboard Learn rely on Java to work. Oracle is expected to release a client-side Java update (Java Update 7u51) on Tuesday, January 14, that may negatively impact the Blackboard tools that rely on JAVA add-in such as Wimba, Voice Boards or Voice Podcaster and the ability to upload multiple files in Content Collection within Blackboard

This update contains security requirements that require changes to Blackboard Learn. Blackboard is currently making the necessary fixes and plans to release the fixes to institutions on January 21.

What should you do in the meantime?

  • If you do not install this latest client-side update of Java (Java Update 7u51), you will not encounter issues.

  • If you have already installed Java Update 7u51, you can roll back to a previous version of the client-side Java to restore use of those impacted items. Depending on the upgrade process, the previous JVM may still be available through the Java control panel. If it is not, you can download the previous version.

    • Windows: Uninstall Java: From the desktop, click Start (lower left corner) and select Control Panel and then Programs and Features. Select Java and click Uninstall. Download, save, and run the Java update 45: http://tinyurl.com/matjjva
    • MAC:  Uninstall Java. From your desktop, select Applications and search for Java. Drag the Java application to the trash. Download, save, and run the Java for MAC update 45: http://tinyurl.com/myc53s5
  • If you do not use the three Blackboard Learn tools listed, installing the client-side Java Update 7u51 should not have any negative impact on your user experience in Blackboard Learn


EXPORTS/IMPORTS

Blackboard recently changed the verbiage on course exports emails. Since the email is now handled differently than in the past, it can be a bit misleading when you first encounter it.

If your export email states that  

"Export Failed: [COURSEID] could not be completed
The requested operation failed and could not be completed. Contact the System Administrator for more information"


This means there is some error within the export than needs to be reviewed.

To review the error:


 - Return to the export area of the course within Blackboard
 - To the right of the export file, click the down chevron arrow and select "View Detailed Log"

This detailed log will display any warnings or errors that occurred within the course. If you have any questions or concerns about the errors/warning displayed, please send us an email at elearning@ltu.edu.