ehelp it policies + procedures

Account Creation and Termination


LockAll students, faculty, and staff will have computer access and email accounts created and maintained for their individual use while they are enrolled at or employed by the University.

Upon separation from the University, appropriate security restrictions will be placed on the account to limit access to the University’s network and computing resources.


Student Access

New student computer access and email accounts are created after registration and will be maintained as long as the student is enrolled at the University. The University presently allows current students to keep access to the email system after graduation.

email Accounts

Email accounts are provided to students, faculty, and staff in support of the University’s mission. Email is the University’s official means of communication. Failure to read email messages sent from Lawrence Tech to its users does not absolve the user of responsibility for knowing the content of these messages. It is the user’s responsibility to monitor the content of their Lawrence Tech email account.

Email messages are neither personal nor private. While IT Services will not routinely monitor individual email and will take reasonable precautions to protect the privacy of email, program managers and technical staff may access a student’s or employee’s email:

  1. For a legitimate business purpose (e.g., the need to access information when an employee is absent).
  2. To diagnose and resolve technical problems involving the system.
  3. To investigate possible misuse of email when a reasonable suspicion of abuse exists or in conjunction with an approved investigation.
  4. Under the provisions of the USA Patriot Act in order to provide requested information to authorized personnel.

University email and voice communications systems and their content are the property of Lawrence Tech and are subject to its review and control. Email and voice messaging systems may be subject to discovery proceedings in legal actions.

On appropriate administrative approval, IT Services may monitor any official communications, including email and voice communications, if there is a reasonable suspicion of abuse or violation of University policies.

Email messages sent from a Lawrence Tech email account must have the user’s name associated with the message. Anonymous email messages may not be sent from University email addresses and are prohibited.

Password Policy

All passwords used to access Lawrence Tech computer and network resources must be kept private. They must not be shared with others.

Passwords must be changed regularly according to a schedule determined by IT Services.

Data Security

The University provides reasonable security against intrusion and damage to files stored on central storage facilities, and provides for the archiving of files based upon the operational needs of the University. The University has the right to limit system access if reasonable efforts are not made to protect the LTU information systems and network.

All individual users have access to a limited amount of protected storage on University servers. Data files stored on protected central storage facilities are regularly archived and may be restored on request of the user to the most recent version available.

However, the University is not responsible for the loss of users’ files or data when stored on desktop PCs, laptops, or any other non-centrally located and/or unprotected storage media. Users should take their own steps to back up and protect important information.

All computer systems accessing the Lawrence Tech network must have up-to-date antivirus software installed and running. IT Services will install University approved antivirus software on all University owned systems currently in production and on new systems prior to delivery to the end user.

Encrypted files, documents, and messages may be accessed by the University if suspected of breaching acceptable use guidelines. Under the provisions of the USA Patriot Act, the University is under no obligation to notify any user who may be the subject of an investigation.

Other Policies and Procedures

Residence Hall Access

As members of the Lawrence Tech community, residents of University Housing must abide by this Computing and Network Policy.

Residence hall access to the campus network is granted to individuals. Each individual is responsible for assuring that his/her personal residence hall room connection is not misused. Each individual is also responsible for assuring that the residence hall room connection is not misused by guests in the room.

Laptop Program

The University provides laptops to registered undergraduate students, full-time faculty, and teaching adjunct faculty in support of the University’s mission. Graduate and doctoral students are charged $95 per credit hour per semester for a laptop. Availability is not guaranteed to graduate and doctoral students. Laptops are not generally available to University staff.

Before users can be assigned a Lawrence Tech laptop, they must agree to the terms and conditions contained in the Lawrence Tech Laptop Lease Agreement. The term of the lease agreement is up to one year.

Complete information about the Laptop Program is contained in the Laptop Lease Agreement. A copy of the Student Laptop Lease Agreement is available at ltu.edu/ehelp.

Printed copies of the Laptop Lease Agreement for full-time and adjunct faculty are available at the Help Desk.

Laptops are assigned to individuals only. There are no departmental laptop assignments unless special approval is acquired.

Users picking up a laptop must have fulfilled the requirements for laptop distribution and have a valid Lawrence Tech photo ID. Students and faculty must pick up their laptops in person. A laptop will not be distributed to anyone other than the person to whom it is assigned. Parents, relatives, or friends may not pick up a laptop for a Lawrence Tech student or faculty member.

Users agree to use the Lawrence Tech laptop within its normal capacity, without abuse, and in a manner contemplated by the University.

All laptops come with pre-installed software designed to meet the instructional goals of each college. Users may install any software on their assigned laptops that was legally obtained and licensed. University IT Services is not responsible for support and troubleshooting of personally obtained software installed on University laptops.

The Laptop Program is under continuous review. Laptop Program policies and procedures may change at any time.

Incident Reporting

Incidents of misuse of University computing resources should be reported to the executive director of Lawrence Tech’s Information Technology Service Delivery. Appropriate action will be taken upon completion of any investigation.

Sanctions

Violation of this policy may be subject to immediate suspension of services by IT Services, which may include temporary or permanent reduction of IT privileges, and to the existing Student Code of Conduct or employee disciplinary procedures of Lawrence Technological University. Sanctions may include the loss of network access and computing privileges. Criminal acts involving Lawrence Technological University’s computing resources may also subject users to subpoena and prosecution by local, state and/or federal authorities.