help desk home
Welcome to the Help Desk
The Help Desk is the first point of contact for all your IT service requests. Please send all your IT service requests to the Help Desk so we may provide you with timely service.
Help Desk Staff
Charlene Ramos, Director
C203 -- Help Desk Center
Taubman Student Services Center
248.204.2334
cramos@ltu.edu
Gonca Eren, Operations Specialist
C203 -- Help Desk Center
Taubman Student Services Center
248.204.2332
geren@ltu.edu
Aaron Sprague, Senior Staff Technician
C203 -- Help Desk Center
Taubman Student Services Center
248.204.2359
asprague@ltu.edu
Todd James, Senior Staff Technician
C203 -- Help Desk Center
Taubman Student Services Center
248.204.2336
tjames@ltu.edu
Linda Ridella, Staff Technician
C203 -- Help Desk Center
Taubman Student Services Center
248.204.3702
lridella@ltu.edu
Sherry MacGregor, Staff Technician
C203 -- Help Desk Center
Taubman Student Services Center
248.204.2331
smacgrego@ltu.edu
Alex Czerwinski, Staff Technician
C203 -- Help Desk Center
Taubman Student Services Center
248.204.2338
aczerwins@ltu.edu
Sejla Corbo, Staff Technician
C203 -- Help Desk Center
Taubman Student Services Center
248.204.2352
scorbo@ltu.edu
Contact Information |
Regular Hours of Operation |
| Phone: 248.204.2330 Email: helpdesk@ltu.edu |
Monday-Thursday from 8 am - 6:30 pm Friday from 8 am - 4:30 pm |
| Location: C203 | Saturday & Sunday: Closed |
| Taubman Student Services Center Campus Map |
All other times by appointment. |
|
Summer Hours |
Monday-Thursday from 8 am - 5 pm Friday from 8 am - 4:30 pm |
Mission
Mission Statement
- Provide first contact for students, faculty, and staff to assist them in resolving problems with software, network connectivity issues, laptop issues and problems.
- To assist our customers in making the best use of technology in support of their business function.
- To maintain, track and control the University’s laptop equipment by creating and maintaining inventory procedures.
Objectives
- To resolve basic problems, not symptoms, through carefully interviewing customers.
- To be proactive, by seeking to prevent problems through instruction, training and resolution.
- To treat our customers with courtesy and professionalism.
- To escalate issues beyond the scope of Tier I level support (e.g., hardware failure, etc.) and respond to customers within a designated time frame with resolution/outcome.
- To work to ensure our top priority is to minimize customer downtime.
- To keep our mission alive and changing as our organization develops and grows.
