The Computer Help Desk

The Help Desk is located in room C203, Taubman Student Services Center and provides walk-in support to all students and faculty including problem diagnosis, laptop distribution, laptop repair, laptop returns, wireless network configuration, password changes, email setup, instruction and training.  Laptop diagnosis and repair are handled on the spot.  Most repairs are made within 24-48 hours, and a loaner laptop is provided if needed.  Just walk up to the Help Desk and we can assist you.

You can also receive assistance by email and by phone.  Send your email questions to helpdesk@ltu.edu, or call us at 248-204-2330.

The Help Desk is open 8:00 am – 6:30 pm, Monday – Thursday and 8:00 am – 4:30 pm Friday during Fall – Spring semesters with reduced Summer hours.  Hours may change with little notice, so check our current schedule on our website.

In order to provide you with the best possible customer service, please try to be as specific as possible about the nature of your problem.  If you bring your laptop in for service, please try to be able to answer the following questions:

            What is the exact nature of the problem? Please be specific.

            When did the problem start?

            Is the problem repeatable?

            Was any new software installed?

            Was the computer damaged in any way?

            Were any error messages displayed when the problem occurred?

Knowing the answers to these questions will help us to help you.